Technical Writer and
Learning Designer
Translating Technical Information into Business Language
About me
I have accumulated decades of experience producing clear and easy-to-interpret documentation for individuals, government agencies, and industry-leading clients. I have a passion for taking complex technical jargon or capturing generational knowledge and translating it into simple written language and consumable deliverables that's easy for end-users and learners to rapidly access, and act upon.
Can I help you with producing top-notch technical documentation or managing instructional/training content development on your next project? My most common technical writing and authoring deliverables include:
- Business Requirements Document (BRD): documents the solution, the business needs of the client/business owners, and highlights the AS-IS and TO-BE state of the business
- Functional Requirements Document (FRD): documents the software’s functionality in detail that the application developers agree to provide
- System/Software User Guide: documents that explain and provide information on a software application’s composition, capabilities, or use
- Business Processes: documents that explain a series of actions which occur across several roles or between multiple individuals
- Standard Operating Procedures: documents that dictate the discrete steps to achieve an outcome, performed by a single individual
- Work Instructions: documents that are easily-referenced with detailed focus on completing a single task
- Policies: documents that establish enforceable rules or mandatory behaviors
- Guidelines: documents that recommend best practices or suggested behaviors
- Project-managed services for technical documentation or learning content development/design projects
- Dissertation research, editing and proofreading services
To discuss how I can help you with your top technical writing or instructional design needs, please contact me at 678-777-5803 or send an email to jody.caulton@gmail.com.
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Resume
SUMMARY
A passionate technical writer and learning designer, dedicated to creating accurate, accessible, and compliant content through effective relationship building and collaboration—putting stakeholders at the forefront. Proven self-starter who can quickly adapt to evolving demands, with an overall goal of bridging the gap between people, processes, and technology and creating an immersive user experience.
SKILLS
- Project management and process management
- Technical writing
- Instruction design, audience analysis, and document design
- Agile and Lean processes
- Research
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Project
- Visio
- Snagit
- Adobe Captivate
- Adobe Photoshop
- Adobe RoboHelp
Education
- Education Master of Education with a concentration in Instructional Technology and Adult Education,
Strayer University, Lithonia, GA - B.S. in Business Administration, University of Dayton, Dayton, Ohio
Professional Certifications
- PMI Project Management Professional (PMP) Certification
- Scrum Master Accredited Certified
- Six Sigma Green Belt Certification, Emory University
- Oracle Certified Expert, Siebel Customer Relationship Management (CRM) 8 Business Analyst
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Writing Samples
Click on the images to view that sample of work
User Guide Documentation Using MS Word, I authored instructional documentation for Contact Center Managers on how to use a workforce management application.
Tools/ Methodology Used: Microsoft Word, Snagit, Information Mapping
Release Notes
I authored and distributed these release notes alongside an update for a Siebel Case Management software. The document succinctly details the specific changes, feature enhancements, and bug fixes included in the product update.
Standard Operating Procedure
This project involved developing a library of over 75 standard operating procedures and 20 quick start job aids for an enterprise resource planning (ERP) solution provider designed for small-to-medium transit agencies. The information was captured through interviews with subject matter experts, and reviewing system design and functional requirement materials to create content and organize it for the client's end users. The product’s comprehensive documentation library is highly regarded by end users and has become a key selling point for the software.
*Additional samples are available upon request to verify proficiency in specific writing software and genres.
Contact Me
- Atlanta Metropolitan Area, Georgia, United States
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